FAQs

Welcome to the Campolia FAQs page. Here you'll find clear answers to common questions about orders, shipping, returns, products, and store policies.

1. Where do you ship?

We currently ship only to addresses within the United Kingdom.
International shipping is not available at this time.

2. How long does shipping take?

Order Processing Time: 1 to 2 business days
Express Delivery: 1 to 5 business days
Carrier: FedEx
Shipping Days: Monday to Friday (excluding public holidays)
Total Delivery Estimate: 1 to 7 business days (processing + shipping)

3. Is shipping free?

Yes, Express Delivery is free on all orders within the United Kingdom.

4. How can I track my order?

Once your order has been dispatched, you'll receive a confirmation email with a tracking number.
If you haven't received tracking details within 3 business days of placing your order, please contact us at contact@campolia.com with your order number.

5. Can I change or cancel my order?

You may request a change or cancellation within 24 hours of placing your order.
After that time, your order may already be in processing and cannot be changed.

6. What is your return policy?

Returns are accepted within 30 days of delivery.
Return shipping is free.
No restocking fees apply.
Items must be unused and in original condition.
Please contact us before sending any returns. We’ll provide instructions and a prepaid return label if needed.

7. What should I do if I received a damaged or incorrect item?

Please contact us at contact@campolia.com with your order number and a photo of the item. We’ll review the issue and arrange a replacement or refund.

8. Do you offer in-person pickup?

No, we do not offer local pickup or in-person collection. All orders are shipped via our delivery partner.

9. What kind of camping gear do you sell?

Campolia offers a focused selection of outdoor camping essentials, including:

Camping Tents
Camping Chairs
Camping Beds

Our products are made for recreational use, casual campers, and those seeking simple, practical equipment for short trips and weekend getaways.

10. How do I contact customer support?

You can reach us through:

Email: contact@campolia.com
Phone: +44 0203 889879
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (UK time)

11. What is your business information?

Store Name: Campolia
Legal Business Name: Articope Ltd
Trading Name (DBA): Campolia
Company Number: 13077351
Address: Dodwells Bridge Industrial Estate, Unit 8A Jacknell Rd, Hinckley LE10 3BS